Brea isn't replying

If you get no reply from Brea, do these checks in order:

1. Text from the phone on your account. Brea doesn’t answer other numbers, and it doesn’t show an error. Check the Phone on the Account page in your settings.
2. If you changed your phone number, text from the new one. Texts from your old number no longer reach Brea. See Your account.
3. Text Brea’s current number. Brea’s number can change. The home page in your settings shows the current number under “Text Brea at”.
4. Text Brea one to one. Brea doesn’t reply in group chats.
5. Wait for long tasks. A browser task can take a while. Brea first tells you it’s on it, then sends the result as a new message.
6. Check for a usage message. If Brea’s last message said it’s out of usage, like “I’m out of usage for now. It resets on November 12.”, see Usage limit reached.
7. Check for a suspension notice. If Brea said “Your account has been suspended. Email [email protected] for more info”, see Your account is suspended.
8. Send the message again. If Brea replied “Sorry, something went wrong on my end and I couldn’t answer that. Please try again.”, send your message again.

If you’re waiting on a goal

Brea checks on goals by itself and texts you only when there is something worth telling you. No message usually means nothing changed. To check that the goal is there, ask “What goals do you have?” or open Goals in your settings. See Goals.

Still not replying

Contact support. Say about when you sent your last message and what it asked for.