Signing out and sessions

Signing out signs you out everywhere

Click your account at the bottom of the sidebar and choose Sign out.

This signs you out of Brea on every browser and every device, not just the one you’re using. If you’re signed in on your laptop and your phone, both are signed out.

This is useful if you’ve lost a device or used a shared computer. If you only want to leave one browser, close the tab instead.

“Your session has expired. Please sign in again.”

This means your sign-in is no longer valid. The most common reasons are:

• You signed out somewhere else, which ends every session.
• You’ve been signed in for a long time.
• You deleted your account.

Sign in again at app.brea.ai and carry on. Nothing is lost. Your agent, conversations, integrations, and automations are unaffected.

You keep getting signed out

If it happens repeatedly:

1. Make sure your browser accepts cookies for app.brea.ai. Private and incognito windows often clear them when you close the window.
2. Check that you aren’t signed in on another device that’s signing out in the background.
3. Try a different browser.

If none of that helps, open a ticket and mention which browser and device you’re using.

Forgot your password

On the login page, use the password reset link. You can also send yourself a new one from Account Settings by clicking Send password link. See Manage your account.